False Alarm Reduction Program

The purpose of the ordinance is to encourage alarm users and alarm businesses to properly use, install and maintain the operational effectiveness of alarm systems in order to improve the reliability of alarm systems and reduce or eliminate false alarms.


The ordinance governs alarm systems and requires licenses, establishes fees, provides civil penalties for violations, establishes a system of administration, sets conditions for suspension and/or revocation of licenses for alarm businesses.

  • A false burglar alarm dispatch is defined as a request to the police department when the responding officer finds no evidence of a criminal or attempted criminal offense.
  • A hold-up alarm dispatch is defined as a request to the police department on a silent alarm signal activation to signal a robbery in progress. When the officer arrives on scene and there is not a robbery in progress it is considered a false hold-up alarm.


Do's and Don'ts

  • DO use roadway abbreviations
  • DO contact the False Alarm Squad as instructed in any error message received
  • DO contact the False Alarm Squad if you switched alarm companies to update your information
  • DO contact the False Alarm Squad if your current address entry caused an error message
  • DON'T create an account if you receive an error message when entering your address
  • DON'T reenter information in a different format after receiving an error message

The False Alarm Squad can be reached Monday through Friday between the hours of 8 am - 4 pm at (502) 574-3278 or [email protected]

Online Payments

We accept Visa, Mastercard, and Discover. In order to make a payment online, you will need your username and password. These can be found in your notification letter you received advising you on your false alarm civil penalty charge.